Your Questions Answered here
FAQ
If you don't see the question or answer you're looking for here, please email us at help@tiscrubs.com or call 1.888.847.4642.
RETURNS + EXCHANGES
You can find our official Returns + Exchanges Policy here.
Most refunds appear within two weeks of mailing your return. If not, contact us at help@tiscrubs.comor 1.888.847.4642.
You can start your return or exchange here.
You may exchange or return your items within 30 days of your order date. We offer free returns and exchanges on all items that have not been worn or washed and have their original tags still attached.
Original shipping charges are non-refundable.
If you use our prepaid shipping label for your return, $7.50 will be deducted from your refund. (Return shipping labels for exchanges are free.)
Final Sale items and embroidered items cannot be returned.
A return or exchange request can be submitted within 30 days of your order date.
For exchanges, TiScrubs will provide one free return shipping label for one exchange per original order. Start your exchange here.
For returns, TiScrubs will provide a prepaid return shipping label, and $7.50 will be deducted from your refund. Original shipping costs are non-refundable. Start your return here.
If you choose to use your own return shipping label, please insure the package for its value and obtain a receipt with tracking information from the shipping carrier. Mail your return to:
TiScrubs Returns, 216 E 20th Ave, North Kansas City, MO 64116
We stand behind our products. If you receive an item that you believe is defective, please contact us at help@ticrubs.com.
TiScrubs accepts returns and exchanges for international orders. However, customers are responsible for all shipping costs and any taxes or duties incurred. If you’d like to exchange or return your international order, please email us at help@tiscrubs.com before sending your items back.
FABRIC + Care
All of our solid color scrubs are made of our unique performance fabric, which has the following properties:
- 93% polyester / 3% Spandex
- 4-way stretch
- Lightweight yet durable
- Soft and smooth
- Antimicrobial
- Moisture-wicking
- Fade-resistant
- Wrinke-resistant
- Doesn't pill*
- Doesn't attract animal fur
- Doesn't shrink (when washed according to our care instructions)
* Pilling is the process that forms small, firm balls of lint on the surface of fabrics.
Our print scrub tops are made of our 4.1 Snag-Resist performance fabric or our Flatback Mesh performance fabric, depending on the style. These fabrics have the following properties:
- 100% Polyester
- Stretchy
- Soft
- Moisture-wicking
- Fade-resistant
- Doesn't shrink (when washed according to our care instructions)
Here's how to care for your scrubs to give them the longest life possible:
Solid Color Scrubs
- Machine wash cold with like colors
- Do not use fabric softeners
- Do not bleach
- Remove from dryer immediately
- Do not allow to lay flat on itself when wet
- Tumble dry low
- Do not iron
- Do not dry clean
Print Scrub Tops
- Machine wash cold
- Tumble dry low
- Remove immeidately
- Do not bleach
Shipping + Delivery
Typical delivery time for our Free Shipping option is 2-5 business days, depending on your distance from our Kansas City warehouse.
Orders shipping to Alaska, Hawaii, and Puerto Rico are also eligible for our Free Standard Shipping option. If you select this option, your package should arrive within 3 to 7 business days.
Orders placed Monday through Friday by 1:00 PM CST will typically ship out the same day.
If you need your order in a hurry, we offer Expedited Shipping options. Orders must be placed by 1:00 PM CST to be eligible for any of the Expedited Shipping methods we offer.
Items containing embroidery are subject to different shipping times. See our full Shipping Pollicy for details here.
- Fast Shipping (Delivered within 5 business days): FREE for orders over $120.00 | For orders under $120 shipping is $10
- Faster Shipping (Delivered in 2-4 business days if ordered by 1:00 pm CST): $ 25.00
- Fastest Shipping (Delivered in 1-2 business days if ordered by 1:00 pm CST): $ 50.00
Here are the full details of our Shipping Policy.
Orders Over $120.00 qualify for our Free Standard Shipping option and are typically delivered within 5 business days.
Expedited Shipping options are available for an extra charge.
We ship anywhere in the continental United States, as well as Alaska, Hawaii, and Puerto Rico.
We do! However, international orders are not eligible for our Free Shipping option. Please review the available shipping options at checkout.
Please review our returns and exchanges policy for international orders as well. Those can be found here: https://tiscrubs.com/pages/returns-exchanges
We offer three Expedited Shipping options:
- Faster Shipping (Delivered in 2-4 business days if ordered by 1:00 pm CST): $ 25.00
- Fastest Shipping (Delivered in 1-2 business days if ordered by 1:00 pm CST): $ 50.00
- Overnight Shipping (Delivered the next business day if ordered by 1:00 pm CST): $100.00. NOTE: This option is not available at checkout. You must contact us at help@tiscrubs.com to request this option.
Payments + Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
We do not keep your credit card information on file, so you will need to submit it each time you place an order with us.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
We accept major credit cards such as Visa, Mastercard, Discover, and American Express. You can also pay using Shop Pay, Apple Pay, Google Pay, Amazon Pay, and PayPal.