FAQ

You can find our official Returns & Exchanges Policy here.

Most refunds are processed within two weeks of the date you mail your return. We'll email you as soon as your refund has been issued. Depending on your financial institution, it may take a few additional business days for the credit to appear in your account.

You can start your return or exchange here.

You may exchange or return your items within 30 days of your order date. We offer free returns and exchanges on all items that have not been worn or washed and have their original tags still attached.

Original shipping charges are non-refundable.

If you use our prepaid shipping label for your return, $6.00 will be deducted from your refund. (Return shipping labels for one exchange per original order are free.)

Final Sale items and embroidered items cannot be returned.

A return or exchange request can be submitted within 30 days of your order date.

For exchanges, TiScrubs will provide one free return shipping label for one exchange per original order. Start your exchange here. 

For returns, TiScrubs will provide a prepaid return shipping label, and $7.50 will be deducted from your refund. Original shipping costs are non-refundable. Start your return here. 

If you choose to use your own return shipping label, please insure the package for its value and obtain a receipt with tracking information from the shipping carrier. Mail your return to:

TiScrubs Returns, 216 E 20th Ave, North Kansas City, MO 64116

We stand behind our products. If you receive an item that you believe is defective, please contact us at help@tiscrubs.com.

All of our solid color scrubs are made of our unique performance fabric, which has the following properties:

• 97% polyester / 3% Spandex
• 4-way stretch
• Lightweight yet durable
• Soft and smooth
• Antimicrobial
• Moisture-wicking
• Fade-resistant
• Wrinkle-resistant
• Doesn't pill*
• Doesn't attract animal fur
• Doesn't shrink (when washed according to our care instructions)

* Pilling is the process that forms small, firm balls of lint on the surface of fabrics.

Here's how to care for your scrubs to give them the longest life possible:

Solid Color Scrubs

• Machine wash cold with like colors
• Do not use fabric softeners
• Do not bleach
• Remove from dryer immediately
• Do not allow to lay flat on itself when wet
• Tumble dry low
• Do not iron
• Do not dry clean

Print Scrub Tops

• Machine wash cold
• Tumble dry low
• Remove immeidately
• Do not bleach

Most Standard Shipping orders arrive within 5–8 business days.

Need your order sooner? We also offer Express Shipping (2-4 business days) and Priority Shipping (1–2 business days).

Orders containing embroidered items require additional processing time before shipping.

Please see our full Shipping Information page for details.

Standard Shipping

• Delivered in 5–8 business days.
• Free on orders of $120 or more.
• $8 for orders under $120.

Express Shipping

• Delivered in 2-4 business days.
• $20 flat rate for orders up to 10 lb.
• $25 flat rate for orders over 10 lb.

Priority Shipping

• Delivered in 1–2 business days.
• $50 flat rate for orders up to 4 lb.
• $100 flat rate for orders over 4 lb.

Please see our full Shipping Information page for details.

Orders of $120 or more qualify for Free Standard Shipping, which typically arrives within 5–8 business days.

Express and Priority Shipping options are also available for an additional charge.

We ship anywhere in the continental United States, as well as Alaska, Hawaii, and Puerto Rico.

We offer the following expedited shipping options:

• Express Shipping: Delivered within 2-4 business days.
• Priority Shipping: Delivered within 1–2 business days.

Shipping rates are calculated at checkout based on your order.

If you need your order by a specific date or require an overnight shipping option, please contact us at help@tiscrubs.com or 1.888.847.4642.

We accept all major credit cards — Visa, Mastercard, Discover, and American Express — as well as a variety of other payment methods, including AfterPay, Shop Pay, Apple Pay, Google Pay, Amazon Pay, and PayPal.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

We do not keep your credit card information on file, so you will need to submit it each time you place an order with us.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We offer Standard Embroidery for names, titles, and professional credentials, as well as Custom Logo Embroidery for practices, companies, and organizations. You can choose either option individually or combine a name and logo on the same scrub top or scrub jacket. If you need help with placement, thread color, or how your embroidery will look, our team is happy to help.

Yes. We can embroider names, titles and professional credentials on your scrubs. You’ll be able to enter your embroidery details when ordering. If you need help deciding how your name or credentials should appear, just contact us.

Yes. We can embroider your practice, company or organization logo on TiScrubs. If we have not embroidered your logo before, it will first need to be digitized so our embroidery machines can reproduce it accurately.

There is a one-time $75 digitizing fee for a new logo. Once your logo has been digitized and saved with us, you will not need to pay the digitizing fee again for future orders using the same logo.

Standard Embroidery, including a name, title or credentials, is $16 per placement. Custom Logo Embroidery is $18 per placement. If you add both Standard Embroidery and a Custom Logo to the same garment, the combined price is $30.

If we are embroidering your logo for the first time, there is also a one-time $75 digitization fee to prepare your logo file for embroidery. Once your logo has been digitized and saved with us, you will not need to pay the digitization fee again for future orders using the same logo.

Please allow up to 10 additional business days for embroidered orders. This additional time allows our embroidery team to carefully complete your customization before your order ships.

Because embroidered items are customized specifically for you, they are final sale and cannot be returned or exchanged. We recommend double-checking your size, spelling, credentials and embroidery selections before placing your order.

If you need to make a change, please contact us as soon as possible. If embroidery has not yet begun, we will do our best to accommodate your request. Once an item has been embroidered, however, it cannot be changed, canceled, returned or exchanged.

Yes. We work with medical practices, dental offices, and other organizations on customized team orders. We can help coordinate styles, sizing, colors, logos, and embroidery to make the process as easy as possible.

Absolutely. If you're unsure about placement, thread color, sizing or how to format your name and credentials, we're happy to help. Contact us and we'll work with you to determine what will look best.

Most customers choose to have their logo embroidered on the left or right chest of a scrub top or jacket. We can also embroider logos on the sleeve, back, and even on scrub pants. If you have a specific placement in mind, just ask. We’re happy to help determine what will work best for your logo.