Free Shipping Eligibility
All orders placed for delivery within the U.S. are eligible for our free shipping option. Typical delivery time for this option is 2-5 business days, depending on your distance from our Kansas City warehouse.
Shipping To Alaska, Hawaii and Puerto Rico
Orders shipping to Alaska, Hawaii and Puerto Rico, are also eligible for our free shipping option. If you select this option, your package should arrive within 3 to 7 business days.
Orders placed Monday through Friday by 1:00 PM CST will ship out the same day. Please see our Embroidery Shipping Details section below for additional information on shipping embroidered items.
If you need your order in a hurry, we offer expedited shipping options! Orders must be placed by 1:00 PM CST to be eligible for any of the expedited shipping methods we offer. Costs for these expedited services are based on the size and weight of your packaged order, your ship-to address, and the shipping service you select. In your shopping cart, you can calculate an estimated shipping total before placing your order.
When we ship your order you will receive an email with your tracking number. Additionally, you can contact us at firstname.lastname@example.org or 888.847.4642 for information about your order.
Embroidery Shipping Details
Many of our customers choose our Standard Embroidery service. Please allow an additional 2-5 business days of processing time before these items ship. If your order includes an embroidered item, your entire order will be shipped when your embroidered item(s) is complete.
Our Custom Embroidery service requires additional processing time that will vary based on the size of your order and the complexity of the embroidery. A member of our Embroidery Team will be able to provide you with more information when they begin working with you on your order.
Please note that we cannot accept returns or exchanges of embroidered items unless there was an embroidery error on our part. If you are unsure about sizing, we suggest that you place your first order without embroidery.