My very first time ordering from TI Scrubs.
I ordered the wrong size of pants. I have a 38 inch waist and am 6’5” To be safe I ordered XXL Tall. Called customer service and they were so nice and supportive. I was told to send them back, we’ll pay for the shipping cost and when I send them back they will know and immediately send me XL Tall. The representative stated to me if I get the new order and they don’t fit, contact them and they will pay for the shipping cost and send me a new order.
I was thinking that the XL Tall would work. Wrong! 5.5” too long. I was so hesitant to have to send the second order back and thought I would pay an alteration person locally to adjust the length. But I remembered that I was told to send them back.
What company do you find that is willing to work with their customers and sincerely want them to be satisfied.
I tell everyone about TI Scrubs and mention about the quality of their products and more importantly the courtesy of their customer support team and their sincerity regarding their customer experience be one of their primary concerns.
The XL worked!